The Intercom connector.
Customer support conversations. Connect once with your own key. Every agent your team runs reads the same 4 tools under one permission model.
How access is governed
4
Read tools
Open by default. They run when called, and every call is logged with the endpoint, tool and capability.
0
Write tools
Intercom exposes no write tools. Nothing it does mutates external state.
0
Destructive tools
Intercom defines no destructive tools. Nothing here deletes data.
Defaults come from the capability on each tool definition, and an admin can tighten or open any tool individually. The endpoint's capability ceiling can only tighten that policy. An endpoint scoped to read never surfaces a write tool.
Every Intercom tool
4 tools, named as the agent sees them.
- list_conversationsread
List recent Intercom conversations with status, assignee, and customer info.
- get_conversationread
Get a specific Intercom conversation with full message history.
- search_contactsread
Search Intercom contacts (users/leads) by email, name, or custom attributes.
- get_contactread
Get detailed Intercom contact profile by ID.
Use it from any agent
The same Intercom tools reach Claude Code, Cursor, Claude Desktop or your own agent through one MCP endpoint. The endpoint is scoped to a group, the token is issued per group and revocable from the dashboard, and an allowed-tool list and capability ceiling limit what it exposes. Reads run. Gated writes refuse unless an admin opens them. Destructive tools remain unavailable over MCP.
{
"mcpServers": {
"growth": {
"type": "http",
"url": "https://app.notara.ai/mcp/g/acme/growth",
"headers": {
"Authorization": "Bearer ntr_mcp_xxxxxxxxxxxxxxxxxxxx"
}
}
}
}The URL and token are placeholders. Real endpoints are issued per group from the dashboard.
Setup
- 01
Create a Intercom Access Token in your Intercom account (where to find it). The key is yours: Notara stores it encrypted and never sees a bill.
- 02
Paste it into the Notara dashboard. Credentials can be scoped to the workspace or to one person.
- 03
The tools appear with their capability defaults already set. Tighten or open any of them per tool, then invite the agent to a channel or issue an MCP token.
Connect Intercom once. Use it everywhere.
Use Notara directly, or bring us the workflow that needs to be redesigned and built.